Weechi-it-te-win Family Service Inc.
If you or a member of your family is seeking or receiving services from WFS, we are required by law to respond to any complaint you have about our services or the conduct of our staff. However, if you have a complaint about the conduct or services of your community, you should first contact the Community Care Program, or the appropriate individuals of your First Nation.
Service Complaint Procedures
We would like to know about your concerns so we can continue to improve our services and earn the good will and trust of the people we serve. To be sure we respond to all complaints fairly, consistently and with respect, we have a five-step process for consideration of your complaint.
Step 1: Tell the Person immediately.
Step 2: Write down your complaint and send it to "Any Senior Operating Staff" at WFS.
Step 3: Appeal your complaint to the WFS Executive Director.
Step 4: Appeal your complaint to the WFS President.
Step 5: Ask for your complaint to be heard by a conventional or traditional forum.
You may take your complaint outside WFS.
If the final decision of WFS is not acceptable to you, you may take your complaint to the Ministry of Child and Youth Services. WFS will provide you with the information regarding this process.
If you have a complaint, write, call or fax your complaint to this address or one of these numbers:
Weechi-it-te-win Family Services Inc.
1457 Idylwild Drive
P.O. Box 812
Fort Frances, Ontario P9A 3N1
Community Care Programs
|Big Grassy FN
||1 (807) 488-5917
|Big Island FN
||1 (807) 488-5602
||1 (807) 274-7418
|Lac La Croix FN
||1 (807) 485-2487
||1 (807) 481-1110
||1 (807) 486-3407
||1 (807) 484-2299
|Rainy River FN
||1 (807) 482-2479
|Seine River FN
||1 (807) 599-1139
||1 (807) 274-2188